Client Relations Management for Kat Koh,
a Creative Career Coach

During the peak busy season of Kat’s creative career coaching business, I played a pivotal role in managing client relations to ensure a seamless and professional experience for all new clients. My responsibilities included:

Client Onboarding with Flo Desk

• Streamlined Onboarding Process: Utilized Flo Desk to create a smooth and efficient onboarding process for new coaching clients.

• Automated Email Campaigns: Designed and implemented automated email sequences to welcome new clients, providing them with essential information and resources right from the start.

Coaching Session Management

• Scheduling and Coordination: Managed the scheduling of coaching sessions, ensuring all clients received timely and convenient appointments.

• Email Communication: Handled all email communications, keeping clients informed about their session details, follow-up actions, and any updates.

• Resource Distribution: Shared important documentation and information necessary for the coaching sessions, including preparatory materials and follow-up resources.

By taking charge of these aspects, I helped [Client's Name] maintain a high level of client satisfaction and engagement, allowing her to focus on delivering impactful coaching sessions. This comprehensive support was crucial during her busiest times, ensuring that every client received the attention and guidance they needed to thrive in their creative careers.